Privacy policy House 5
About our privacy policy
House 5 cares greatly about your privacy. We exclusively process data that we need for (improving)
our services, and carefully handle all information gathered about you and your usage of our services.
Your data is not shared with third parties for commercial goals. This privacy policy applies to the use
of the website and the services provided by House 5. The starting date for the validity of these terms
and conditions is 13/08/2021, with the publication of a new version the validity of all previous
versions is canceled. This privacy policy describes what information about you is collected by us,
what this data is used for and with whom and under what conditions this data could be shared with
third parties. We also explain to you how we store your data, how we protect your data against
misuse and what rights you have regarding the personal data you provide us.
If you have any questions about our privacy policy, please contact our privacy contact person, you
will find the contact details at the end of our privacy policy.
About our dataprocessing
Below you can read how we process your data, where we save it, what security techniques we use
and to whom the data is visible.
Webshopsoftware WooCommerce
We use webhosting and email services provided by WooCommerce, For our webhosting we use the
services of GoDaddy.com. Personal data gathered with the use of our website and services is shared
with GoDaddy.com who requires access to these details to offer (technical) support. They will not
use this data for any other purposes. GoDaddy.com has an obligation, based on the agreement we
have with them, to take necessary precautions and security measures when it comes to your
personal data.
WooCommerce
Our webshop has been developed using WooCommerce software. We host our webshop on a server
under own management. We have taken necessary precautions and security measures when it
comes to your personal data such as an SSL-encryption and a strong password policy.
E-mail and mailinglists
Gmail
For our regular business email, we use the email services of Gmail. This party has implemented
fitting technical and organisational measures to prevent misuse, loss or corruption of your data.
Gmail does not have access to our mailbox and we treat our email-traffic confidentially.
Payment processors
Mollie
For concluding and processing (part of) our payments in our webshop we use the payment provider
Mollie. Mollie processes your name, address and residence information. They also process payment
information such as your bank account number or credit card number. Mollie has implemented
fitting technical and organisational measures to protect your personal data. Mollie retains the right
to use your personal (anonymized) information to further improve their services and, within this
context, share it with third parties. All the aforementioned guarantees in regard to the protection of
House 5
Drapenierstraat 9 rd
2011WZ Haarlem
e-mail: hello@house5.eu
https://house5.eu
_________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________
Chamber of Commerce registration number 72715383
Privacy policy, version August 2021
your personal data are also applicable to any services by Mollie that uses third parties. Mollie does
not store your data any longer than the instalments permitted by the appropriate legal grounds.
Reviews
Actually, we only gather reviews directly on our website. Reviews can only be made by customers
that purchased goods. Reviews are based on star ratings. Any additional information is written by
the customer.
Transport and logistics
PostNL
If you place an order with us it is our responsibility to have your order successfully delivered to you.
For the delivery we use the services of PostNL. For a successful delivery it is important that we share
you name, address and residential details with PostNL. PostNL uses this information with the sole
purpose to carry out the agreement of delivery. In case of PostNL hiring subcontractors, they will
share said information with these parties.
Accounting and Bookkeeping
External sales channels
Purpose of data processing
General purpose of data processing We use your data with the sole purpose of providing you with
our services. This means that the goal of processing this data stands in direct relation to the
assignment or task that you offer us. We do not use this data for (addressed) marketing purposes. If
you share information with us and we use this information to – not based on a request – contact you
at a later time, we will first ask for explicit consent. Your data is not shared with third parties, with
any other purpose than to fulfil accountancy and administrative obligations. These third parties are
all obligated to a duty of confidentiality based on the agreement we have with them, an oath or legal
obligation.
Automatically collected data
Information automatically gathered by our website is processed with the sole purpose of providing
you with and/or to further improve our services. This information (for instance your IP address
(anonymised), web browser and operating system) is not personal information.
Cooperation in tax and criminal investigation
In some cases, we may be obligated by government to a lawful duty of sharing your information with
the purpose of assisting in a fiscal or criminal investigation. In such cases we are forced to comply
and assist, but will, based on lawful possibilities, offer objection.
Retention periods
We store your data for as long as you are a client with us. This means that we maintain and keep
your client profile until you make it known to us that you no longer desire to use our services. Such a
message also functions as a request to be forgotten. We are required to keep invoices with your
(personal) information due to relevant administrative obligations, this information is safely stored
for as long as the relevant term for these obligations has not yet passed. Personnel no longer has
access to your client profile and any documents made because of your assignment or task.
House 5
Drapenierstraat 9 rd
2011WZ Haarlem
e-mail: hello@house5.eu
https://house5.eu
_________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________
Chamber of Commerce registration number 72715383
Privacy policy, version August 2021
Your rights
Based on valid Dutch and European law you, as a concerning party, have certain rights when it
comes to personal data that is processed by or on behalf of us. Below you may find an explanation of
these rights and how you, as a concerning party, can invoke these rights. In principle to prevent
abuse we only send invoices and copies of your data to e-mail addresses that you have made known
to us. Should you wish to receive this data on another e-mail address or for instance per mail we will
ask you to identify yourself accordingly. We maintain an administration of concluded requests, in
case of a request to be forgotten we will maintain an administration of anonymised data. You
receive all invoices and copies of data in files that are structured in a machine-readable format
Based on data classifications that we use within our system. At all times you maintain the right to
lodge a complaint with Autoriteit Persoonsgegevens if you suspect that we mistreat or misuse your
personal data.
Right of inspection
At all times you maintain the right to view the data we process that has a relation or may be
reducible to your person. You may request such a viewing to our contact in charge of privacy
matters. You will receive a response to your request within 30 days. If your request is approved we
will send you, via the e-mail address known to us, a copy of all data with an added overview of
processors managing this data while also mentioning the categories under which we store this data.
Right to rectification
At all times you maintain the right to have the data we process that has a relation or may be
reducible to your person be adjusted. You may request such an adjustment to our contact in charge
of privacy matters. You will receive a response to your request within 30 days. If your request is
approved we will send you, via the e-mail address known to us, a confirmation that the data has
been adjusted.
Right to restriction of processing
At all times you maintain the right to limit the data we process that has a relation or may be
reducible to your person. You may request such limiting to our contact in charge of privacy matters.
You will receive a response to your request within 30 days. If your request is approved we will send
you, via the e-mail address known to us, a confirmation that the processing of your data is limited
until you chose to cancel said limitation.
Right of transferability
At all times you maintain the right to request for the data we process that has a relation or may be
reducible to your person be processed by a third party of choice. You may send in such a request to
our contact in charge of privacy matters. You will receive a response to your request within 30 days.
If your request is approved we will send you, via the e-mail address known to us, your (personal)
invoices or copies of data that we, or third parties on behalf of us, have processed. It is highly likely
that in such a case we can no longer offer our services to you for we can no longer guarantee the
previous data safety.
Right of objection and other rights
At all times you maintain the right to object to the processing done by us, or on behalf of us by third
parties, of your personal data. In case of such an objection we will immediately cease all processing
of your data while your objection is being investigated and handled. In case of a justified objection
we will return all invoices and/or copies of personal data that we, or third parties on behalf of us,
have processed up until that point and cease processing thereafter. You also maintain the right to
not be subject of automated decision-making processes or profiling. We process your data in such a
House 5
Drapenierstraat 9 rd
2011WZ Haarlem
e-mail: hello@house5.eu
https://house5.eu
_________________________________________________________________________________________________________________
_________________________________________________________________________________________________________________
Chamber of Commerce registration number 72715383
Privacy policy, version August 2021
way that this right does not apply. Should you believe that this right does apply then we ask you to
reach out to our contact in charge of privacy matters.
Privacy policy changes
At all times we maintain the right to alter our privacy policy. This page however always displays the
most recent version of our privacy policy. Should a new privacy policy have consequences for the
ways in which we process recently gathered data in regard to your person, then we will notify you of
this via e-mail.
Company details
House 5
Drapenierstraat 9 rd
2011WZ Haarlem
Netherlands
Phone: +31 6 11 11 91 43
Email: hello@house5.eu
Contact person for privacy matters:
Pierre-Luc Moeijs